Refund & Deposit Policy
Last Updated: January 2025
Policy Overview
CeremonyVerse offers different refund terms based on the type of service. Planning services have flexible cancellation terms, while sourcing services for custom handcrafted items require non-refundable deposits due to overseas production.
Planning Services
Full Refund Available
Planning consultation fees are refundable if canceled more than 30 days before service delivery.
Partial Refund
Cancellations 14-30 days before service receive 50% refund of unused services.
No Refund
Cancellations within 14 days of service or after services rendered are non-refundable.
Sourcing Services - Non-Refundable Deposits
All handcrafted outfits, sarees, jewelry, and ceremonial items sourced through CeremonyVerse require a non-refundable deposit.
This deposit typically ranges from 30-50% of the total order value and covers:
- • Initial artisan labor and material procurement
- • Overseas coordination and communication costs
- • Custom measurements and design consultation
- • Production setup and scheduling
Once production begins, deposits cannot be refunded even if you cancel your order.
What Qualifies for Refund
Refundable Situations
- • Item significantly different from agreed specifications
- • Damaged during shipping (with photo proof within 72 hours)
- • Wrong item shipped
- • Non-delivery within agreed timeframe + 30 days
Non-Refundable Situations
- • Change of mind after production begins
- • Minor color/weave variations in handloom items
- • Fit issues due to incorrect measurements provided
- • Customs delays beyond our control
Refund Timeline
Submit Request
Contact us within 72 hours of delivery with photos/videos of the issue
Review (3-5 business days)
We review your case and contact the supplier for resolution
Resolution (7-10 business days)
Approved refunds processed within 10 business days to original payment method
Questions About Refunds?
Schedule a free consultation with our team for assistance with refund requests
Schedule Free Consultation