01
Guest reality
Start with the people the weekend needs to hold.
A destination can look perfect before the family travel, room, transfer, and support questions come into view. Make those questions visible first.
- 1.Which guests are travelling the farthest or have the least flexible travel needs?
- 2.What still needs a written answer about rooms, transfers, arrival timing, or family-paid travel?
- 3.What total family cost is still being discussed in pieces instead of one complete view?